5. CANCELLATION AND REFUND POLICY

5.1 How to cancel. You may cancel your subscription at any time:

• Web / Pro plan (via Stripe): log in at https://web.closapp.space,
go to Settings → Billing, and click "Cancel subscription"; or email
support@clos.vc and we will cancel within 2 business days.
• iOS (Apple in-app): manage or cancel your subscription in
Settings → [Your Name] → Subscriptions on your iPhone or iPad.
• Android (Google Play in-app): manage or cancel in the Google Play
Store under Payments & subscriptions → Subscriptions.

5.2 Effect of cancellation. When you cancel, your paid features remain
active until the end of the current billing period. You will not be
charged for any subsequent period. We do not provide partial-period
refunds for unused time, except as stated below.

5.3 Refund policy.

(a) Stripe-processed subscriptions (web — Pro, Gold, Platinum). If
you cancel within 14 days of your initial paid subscription and
have not made meaningful use of the service (measured by storage
consumed, shoots completed, and active virtual rooms), you may
request a full refund by emailing support@clos.vc. Approved
refunds are issued in the original currency charged (USD, EUR,
or GBP) to your original payment method within 5–10 business
days.

(b) Renewal charges. If your subscription auto-renews and you email us
at support@clos.vc within 7 days of the renewal charge requesting a
refund, and you have not used the service during the new billing
period, we will refund the renewal charge in full.

(c) Service failure. If CLOS experiences a material outage that
substantially prevents you from using paid features for more than
72 consecutive hours, you may request a prorated refund or service
credit for the affected period.

(d) Apple / Google in-app purchases. Refunds for subscriptions
purchased through the Apple App Store or Google Play are handled by
Apple or Google under their respective policies. We cannot process
refunds for those purchases directly. Please contact:
• Apple: https://reportaproblem.apple.com
• Google: https://play.google.com/store/account/subscriptions

(e) Enterprise customers. Refund terms for Enterprise plans are
governed by the applicable order form or master services agreement.

5.4 How to request a refund. Email support@clos.vc with your account
email, the date of the charge, and the reason for your request. We will
respond within 5 business days.

5.5 Chargebacks. Please contact us before disputing a charge with your
bank or card issuer. We will work in good faith to resolve billing
disputes. Fraudulent chargebacks may result in account suspension.

6. FREE TRIAL AND FREE PLAN

If we offer a free trial, the trial will convert to a paid subscription at
the end of the trial period unless you cancel before the trial ends. The
Free plan is available without a credit card and has reduced features and
storage as described on our pricing page.

7. LICENSE TO USE THE SERVICES

Subject to these Terms, we grant you a limited, non-exclusive,
non-transferable, non-sublicensable, revocable license to access and use
the Services for your personal or internal business purposes.

You agree NOT to:

• Copy, modify, distribute, sell, lease, or sublicense any part of the
Services;
• Reverse-engineer, decompile, disassemble, or attempt to derive source
code, except where permitted by law;
• Remove or alter any proprietary notices;
• Use the Services to build a competing product;
• Circumvent any access controls, rate limits, or security features;
• Use automated scripts, scrapers, or bots except via our published API
under an authorized agreement;
• Use the Services to violate any law, infringe any third-party right,
or upload content you do not have the right to upload.

8. USER CONTENT

8.1 Your ownership. You retain all rights in the photos, videos, images,
and other content you upload to or create through the Services ("User
Content"). We claim no ownership over your User Content.

8.2 License to us. You grant CLOS a worldwide, non-exclusive, royalty-
free license to host, store, transmit, display, and process your User
Content solely as necessary to operate, provide, secure, and improve the
Services and to comply with law. This license ends when you delete the
User Content or close your account, except where retention is required by
law or for legitimate backup purposes.

8.3 Your representations. You represent and warrant that you own, or have
all necessary rights, consents, and permissions in, your User Content,
including from any individuals depicted, and that your User Content does
not violate any law or third-party right.

8.4 Prohibited content. You may not upload content that:

• Is unlawful, defamatory, harassing, threatening, or obscene;
• Sexually exploits or endangers minors;
• Infringes any intellectual property, privacy, or publicity right;
• Contains malware or harmful code;
• Depicts any person who has not consented to being photographed or
filmed via the Services.

8.5 Consent in virtual shoots. The CLOS platform allows one user to
control another user's camera during a session. The user whose camera is
being controlled must knowingly consent to the session within the app.
You are responsible for ensuring that anyone depicted in a shoot has
given appropriate consent.

8.6 Content removal. We may remove or restrict access to User Content
that we reasonably believe violates these Terms or applicable law. We may
also terminate accounts of repeat infringers.

9. INTELLECTUAL PROPERTY

All rights, title, and interest in the Services (excluding User Content),
including all software, text, graphics, logos, trademarks, and underlying
technology, are and remain the exclusive property of CLOS Inc. and its
licensors. No rights are granted except as expressly stated in these
Terms.

"CLOS" and the CLOS logo are trademarks of CLOS Inc.

10. THIRD-PARTY SERVICES

The Services integrate with third-party services (including Stripe,
Apple, Google, Branch, RevenueCat, and Firebase). Your use of those
services is governed by their own terms and privacy policies. We are not
responsible for third-party services.

Apple and Google are third-party beneficiaries of these Terms as they
apply to our mobile app, and may enforce these Terms against you.

11. DMCA / COPYRIGHT COMPLAINTS

If you believe content on the Services infringes your copyright, send a
notice to our designated agent at legal@clos.vc with:

(a) your physical or electronic signature;
(b) identification of the copyrighted work claimed to be infringed;
(c) identification of the allegedly infringing material and its
location on the Services;
(d) your contact information;
(e) a statement that you have a good-faith belief that the use is not
authorized;
(f) a statement, under penalty of perjury, that the information is
accurate and you are authorized to act on behalf of the owner.

12. DISCLAIMERS

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES
OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE,
OR SECURE.

The Services are not designed for, and may not be used in, any setting
requiring compliance with HIPAA, FISMA, GLBA, or similar regulations.

13. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOS INC. AND ITS AFFILIATES,
OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT,
INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF
PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION
WITH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR
RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF
(A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE
EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD
$100).

Some jurisdictions do not allow the exclusion of certain warranties or
limitations of liability, so some of the above may not apply to you.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless CLOS Inc. and its
affiliates from and against any claims, damages, liabilities, costs, and
expenses (including reasonable attorneys' fees) arising out of or related
to (a) your use of the Services, (b) your User Content, (c) your
violation of these Terms, or (d) your violation of any law or third-party
right.

15. TERMINATION

You may stop using the Services and close your account at any time. We
may suspend or terminate your access immediately, with or without notice,
if you breach these Terms, create risk or legal exposure for us, or fail
to pay amounts owed. Sections that by their nature should survive
termination will survive (including sections 8.2, 9, 11–14, and 16).

16. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of the State of New York, United
States, without regard to its conflict-of-laws principles. Any dispute
arising out of or relating to these Terms or the Services will be
resolved exclusively in the state or federal courts located in New York
County, New York, and you consent to personal jurisdiction there. The UN
Convention on Contracts for the International Sale of Goods does not
apply.

17. CHANGES TO THESE TERMS

We may modify these Terms from time to time. If a change is material, we
will give at least 30 days' notice by email or via the Services before
the change takes effect. Your continued use of the Services after the
effective date constitutes acceptance of the revised Terms.

18. MISCELLANEOUS

18.1 Entire agreement. These Terms and our Privacy Policy are the entire
agreement between you and CLOS regarding the Services.

18.2 Severability. If any provision is held unenforceable, it will be
modified to the minimum extent necessary and the remaining provisions
will remain in effect.

18.3 No waiver. Our failure to enforce any right or provision is not a
waiver of that right or provision.

18.4 Assignment. You may not assign these Terms without our consent. We
may assign these Terms in connection with a merger, acquisition, or sale
of assets.

18.5 Force majeure. We are not liable for delays or failures caused by
events beyond our reasonable control.

19. CONTACT US

General support: support@clos.vc
Billing questions: support@clos.vc
Legal / DMCA: legal@clos.vc

CLOS Inc.
447 Broadway, 2nd Floor, #557
New York, NY 10013
United States

END OF TERMS OF SERVICE