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CLOS Inc. — Terms of Service

Last updated: April 22, 2026

Effective date: April 22, 2026

Welcome to CLOS. These Terms of Service ("Terms") are a binding legal agreement between you ("you," "User") and CLOS Inc., a company incorporated in the United States ("CLOS," "we," "us," or "our"), governing your access to and use of:

By creating an account, subscribing to a paid plan, downloading our mobile app, or otherwise accessing or using the Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Services.

1. About CLOS

CLOS is a digital platform that enables virtual photo and video shoots and remote castings. Users can create a virtual room, invite collaborators, and remotely control a camera on another connected device (with that device owner's consent) to capture photos and videos, which are then stored in a personal cloud library for download.

CLOS is a digital-only service. We do not sell or ship physical goods.

2. Eligibility

To use the Services, you must:

3. Accounts

3.1 Registration. You may need to create an account to access certain features. You agree to provide accurate, current, and complete information and to keep it updated.

3.2 Account security. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us immediately at support@clos.vc if you suspect any unauthorized use.

3.3 One account per user. You may not create multiple accounts, share your account, or allow others to use your account.

4. Subscriptions, Billing, and Payment

4.1 Plans and currencies. We offer the following subscription plans. Prices vary by region and billing currency:

The currency in which you are billed on the web is determined at checkout based on your location and payment method, and is processed by Stripe. For in-app purchases on iOS and Android, pricing is set by Apple or Google in your local currency at their then-current conversion rates, which may differ from the web price. The exact amount you will be charged is always displayed before you confirm your purchase. Current pricing and features are listed at https://clos.vc/#pricing.

4.2 Billing cycle and auto-renewal. Paid subscriptions are billed in advance on a recurring monthly (or, if applicable, annual) basis. YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD AT THE THEN-CURRENT RATE UNTIL YOU CANCEL. You authorize us (and our payment processor) to charge your payment method on each renewal date.

4.3 Payment processing. Payments are processed by third-party processors, including Stripe, Apple (in-app purchases on iOS), and Google (in-app purchases on Android). By providing payment information, you agree to the applicable processor's terms. We do not store full payment card numbers.

4.4 Taxes. Prices do not include taxes, duties, or similar charges. You are responsible for any applicable taxes, which may be added to your invoice.

4.5 Price changes. We may change subscription pricing. We will give you at least 30 days' advance notice by email or in-app notice before any price change takes effect on your account. If you do not accept the change, you may cancel before the new price takes effect.

4.6 Failed payments. If we cannot charge your payment method, we may suspend or downgrade your access until payment is received. You remain responsible for any amounts owed.

5. Cancellation and Refund Policy

5.1 How to cancel. You may cancel your subscription at any time:

5.2 Effect of cancellation. When you cancel, your paid features remain active until the end of the current billing period. You will not be charged for any subsequent period. We do not provide partial-period refunds for unused time, except as stated below.

5.3 Refund policy.

(a) Stripe-processed subscriptions (web — Pro, Gold, Platinum). If you cancel within 14 days of your initial paid subscription charge, you may request a full refund by emailing support@clos.vc — no conditions apply. Approved refunds are issued in the original currency charged (USD, EUR, or GBP) to your original payment method within 5–10 business days.

(b) Renewal charges. If your subscription auto-renews and you email support@clos.vc within 14 days of the renewal charge, we will refund the renewal charge in full — no conditions apply.

(c) Service failure. If CLOS experiences a material outage that substantially prevents you from using paid features for more than 72 consecutive hours, you may request a prorated refund or service credit for the affected period.

(d) Apple / Google in-app purchases. Refunds for subscriptions purchased through the Apple App Store or Google Play are handled by Apple or Google under their respective policies. We cannot process refunds for those purchases directly. Please contact:

(e) Enterprise customers. Refund terms for Enterprise plans are governed by the applicable order form or master services agreement.

5.4 How to request a refund. Email support@clos.vc with your account email, the date of the charge, and the reason for your request. We will respond within 5 business days.

5.5 Chargebacks. Please contact us before disputing a charge with your bank or card issuer. We will work in good faith to resolve billing disputes. Fraudulent chargebacks may result in account suspension.

6. Free Trial and Free Plan

If we offer a free trial, the trial will convert to a paid subscription at the end of the trial period unless you cancel before the trial ends. The Free plan is available without a credit card and has reduced features and storage as described on our pricing page.

7. License to Use the Services

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your personal or internal business purposes.

You agree NOT to:

8. User Content

8.1 Your ownership. You retain all rights in the photos, videos, images, and other content you upload to or create through the Services ("User Content"). We claim no ownership over your User Content.

8.2 License to us. You grant CLOS a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process your User Content solely as necessary to operate, provide, secure, and improve the Services and to comply with law. This license ends when you delete the User Content or close your account, except where retention is required by law or for legitimate backup purposes.

8.3 Your representations. You represent and warrant that you own, or have all necessary rights, consents, and permissions in, your User Content, including from any individuals depicted, and that your User Content does not violate any law or third-party right.

8.4 Prohibited content. You may not upload content that:

8.5 Consent in virtual shoots. The CLOS platform allows one user to control another user's camera during a session. The user whose camera is being controlled must knowingly consent to the session within the app. You are responsible for ensuring that anyone depicted in a shoot has given appropriate consent.

8.6 Content removal. We may remove or restrict access to User Content that we reasonably believe violates these Terms or applicable law. We may also terminate accounts of repeat infringers.

9. Intellectual Property

All rights, title, and interest in the Services (excluding User Content), including all software, text, graphics, logos, trademarks, and underlying technology, are and remain the exclusive property of CLOS Inc. and its licensors. No rights are granted except as expressly stated in these Terms.

"CLOS" and the CLOS logo are trademarks of CLOS Inc.

10. Third-Party Services

The Services integrate with third-party services (including Stripe, Apple, Google, Branch, RevenueCat, and Firebase). Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services.

Apple and Google are third-party beneficiaries of these Terms as they apply to our mobile app, and may enforce these Terms against you.

11. DMCA / Copyright Complaints

If you believe content on the Services infringes your copyright, send a notice to our designated agent at legal@clos.vc with:

12. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

The Services are not designed for, and may not be used in, any setting requiring compliance with HIPAA, FISMA, GLBA, or similar regulations.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOS INC. AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless CLOS Inc. and its affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Services, (b) your User Content, (c) your violation of these Terms, or (d) your violation of any law or third-party right.

15. Termination

You may stop using the Services and close your account at any time. We may suspend or terminate your access immediately, with or without notice, if you breach these Terms, create risk or legal exposure for us, or fail to pay amounts owed. Sections that by their nature should survive termination will survive (including sections 8.2, 9, 11–14, and 16).

16. Governing Law and Disputes

These Terms are governed by the laws of the State of New York, United States, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services will be resolved exclusively in the state or federal courts located in New York County, New York, and you consent to personal jurisdiction there. The UN Convention on Contracts for the International Sale of Goods does not apply.

17. Changes to These Terms

We may modify these Terms from time to time. If a change is material, we will give at least 30 days' notice by email or via the Services before the change takes effect. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.

18. Miscellaneous

18.1 Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and CLOS regarding the Services.

18.2 Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain in effect.

18.3 No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.

18.4 Assignment. You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

18.5 Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

19. Contact Us

General support: support@clos.vc

Billing questions: support@clos.vc

Legal / DMCA: legal@clos.vc

CLOS Inc.
447 Broadway, 2nd Floor, #557
New York, NY 10013
United States